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Refund Policy

A legal disclaimer

Last updated: 12/19/2024

At Dreamville Plumbing, customer satisfaction is our top priority. We strive to provide high-quality plumbing services and ensure every client is happy with the work we deliver. However, we understand that there may be rare occasions where you are not fully satisfied. Please read our refund policy below for more information:

1. Service Satisfaction Guarantee

If you are not satisfied with the work performed, please contact us within 7 days of service completion. We will do our best to resolve the issue, which may include:

  • A complimentary follow-up visit to correct the issue.

  • A partial or full refund, depending on the circumstances.

2. Eligibility for Refunds

Refunds may be issued under the following conditions:

  • The service was not completed as described or agreed upon.

  • There is documented damage or an unresolved issue directly related to our service.

  • You notify us within 7 days of the completed service.

3. Non-Refundable Situations

We do not offer refunds in the following cases:

  • Change of mind after service has been performed as agreed.

  • Issues resulting from misuse, negligence, or third-party interference.

  • Work that was altered or repaired by someone other than Dreamville Plumbing after our service.

4. How to Request a Refund

To request a refund, please contact our customer support team at [insert email/phone number] with the following:

  • Your name and contact details

  • Service date and invoice number

  • A detailed description of the issue

We aim to review all refund requests within 5 business days.

5. Contact Us

If you have any questions about this policy, feel free to reach out:

Phone: 3256036612
Email: dreamvilleplumbing25@gmail.com
Website: www.dreamvilleplumbing.com

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